Who to contact

Coloplast Care Connect is superior to paper forms because:

• Patients will get their products faster
• Enrollment and prescription forms are more accurate
• No need to fax documents
• All enrollment and prescription forms are stored in the portal for future reference
• Digital signature is enabled via DocuSign
• All your facility and clinician data are prepopulated
• Product selection is made faster and smarter - you will never choose a product which is not available
• All supporting documents for the products (clinical notes, insurance documents) can be uploaded securely

Coloplast Care Connect is built with the following prinicples in mind:

• Patient Health Information must be securely entered, processed and stored:  We have a secure gateway for passing personal health data. Other portals might not have the same level of security
• Improving work flows for clinicians: - We commit to continuously evolving the portal and will make improvements to make it even easier for you to prescribe products to patients.

Coloplast Care Connect is HIPPA compliant. To ensure we live up to the standards of digital security, we have added a second verification step for all clinicians logging in to the portal to ensure passwords can not be shared, as well as building a technology with security controls to transfer enrollment and prescription forms to a secure database.

As protecting patient health information is our top priority, we have added this layer of security for those with access to the portal. To ensure passwords are not shared, every clinician logging in needs to verify using their phone or email. Thank you for the understanding.

The Enrollment Dashboard provides an overview of Enrollment and Prescription Forms that are in draft, pending signature, or submitted to Coloplast. For continence or bowel care enrollments, you can also view additional details by selecting the three dots on submitted enrollments and opening Order Details.

All of the information on your facilities and yourself is prepopulated on the enrollment form and the enrollment dashboard. If you see an error, you can reach out to your Coloplast Representative and they can help you fix it. 

You can also call the Care Advisor team directly on  1-855-863-3912.  

Chart notes can be uploaded in the Enrollment Form. To easily upload documents, you should, if aligned with your institution's process and policies on storing and sharing patient information, place the documents ahead of time in a secure folder. Secure folders will vary from operating system or setup in a clinic.

For Ostomy, clinicians can select "education and/or pre-surgical" in the first step of the enrollment process. This will let clinicians submit an enrollment without a product select. They also can input any detailed product information in the notes field if needed.

For Continence, we continue to not support selecting non-Coloplast products but we are actively working on including this in the future.

If you have not yet submitted your Enrollment Form, you can edit the form via the "edit" button on each step. 

If you have already signed and submitted the Enrollment Form, you will have to click on the copy link next to your patient information in your dashboard. This will copy over everything you submitted previously but start a new enrollment. You'll then be able to edit any errors and make any adjustments you need to make.

Coloplast Care Connect does have an integration with the Epic EMR system through Epic's App Market. We also are working on other integrations with other EMRs and eFax options. If this is something a facility is interested in please reach out to your Coloplast representative or our Head of Digital Solutions, Rob Rosen at usrkr@coloplast.com.

Epic is a registered trademark of Epic Systems Corporation.